General Terms and Conditions
Article 1 - Definitions.
In these terms and conditions, the following terms shall have the following meanings:
1. Entrepreneur: the natural or legal person who offers products and/or services to consumers from a distance;
2. Consumer: the natural person who is not acting in the exercise of a profession or business and who enters into a distance contract with the entrepreneur;
3. Distance contract: an agreement whereby sole use is made of one or more techniques for distance communication within the framework of a system organised by the trader for the distance sale of products and/or services, up to and including the moment that the agreement is concluded;
4. Technique for distance communication: means that can be used for concluding an agreement, without the consumer and entrepreneur being together in the same room at the same time;
5. Grace period: The period within which the consumer can make use of his right of withdrawal;
6. Right of withdrawal: the possibility for the consumer to waive the distance contract within the cooling-off period;
7. Day: calendar day;
8. Duration transaction: a remote agreement relating to a series of products and / or services of which the delivery and / or purchase obligation is spread over time;
9. Durable data carrier: every means that enables the consumer or entrepreneur to store information that is addressed to him personally, in a way that allows for future consultation and unaltered reproduction of the stored information.
10. Expand Supplements
11. E-mail address: [email protected]
12. Chamber of Commerce number: 83610650
13. Phone number: +3185 9020 567
Article 2 - entrepreneur
1. These general terms and conditions apply to every offer of the entrepreneur and to every distance contract concluded between entrepreneur and consumer.
2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated that the general terms and conditions are available for inspection at the entrepreneur's premises and that they will be sent free of charge to the consumer as soon as possible upon request.
3. If the distance contract is concluded electronically, notwithstanding the preceding paragraph and before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer electronically in such a way that it can be easily stored by the consumer on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be inspected electronically and that, at the consumer's request, they will be sent electronically or otherwise free of charge.
4. In the event that specific product or service conditions apply in addition to these general conditions, the second and third paragraphs apply by analogy and in the event of conflicting general conditions the consumer can always invoke the applicable provision that is most favorable to him.
Article 3 - company information
1. Expand Supplements
2. E-mail address: [email protected]
3. Chamber of Commerce number: 83610650
4. VAT number: NL862933791B01
Article 4 - The offer
1. If an offer has a limited period of validity or is made subject to conditions, this shall be expressly stated in the offer.
2. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer. If the entrepreneur uses images these are a true reflection of the products and / or services offered. Obvious mistakes or errors in the offer do not bind the entrepreneur.
3. Each offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer. This concerns in particular:
-the price including taxes;
- Any costs of delivery;
- The way in which the agreement will be concluded and which actions are necessary for this;
- Whether or not the right of withdrawal is applicable;
-the method of payment, delivery or performance of the agreement;
- The period for accepting the offer, or the period for adhering to the price;
-the level of the rate of distance communication if the costs of using the technique for distance communication are calculated on a basis other than the basic rate;
-if the agreement is archived after its conclusion, in what way it can be consulted by the consumer;
-the manner in which the consumer before the conclusion of the agreement may become aware of actions not wanted by him, as well as the manner in which he can rectify them before the conclusion of the agreement;
- any languages other than Dutch in which the contract can be concluded;
- the codes of conduct to which the trader is subject and the way in which the consumer can consult these codes of conduct electronically; and
- the minimum duration of the distance contract in the event of a contract for continuous or periodic delivery of products or services.
Article 5 - The Agreement
1. The agreement, subject to the provisions of paragraph 4, is concluded at the time of acceptance by the consumer of the offer and the fulfillment of the conditions set forth therein.
2. If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed, the consumer can dissolve the agreement.
3. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to protect the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures.
4. The entrepreneur may - within legal frameworks - inform himself whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, on the basis of this investigation, the entrepreneur has good grounds not to enter into the agreement, he is entitled to refuse an order or application or to attach special conditions to the implementation, while giving reasons.
5. The trader will send the consumer the following information with the product or service, in writing or in such a way that the consumer can store it in an accessible manner on a durable medium: a. the conditions on which and the way in which the consumer can make use of the right of withdrawal, or a clear statement about the exclusion of the right of withdrawal; b. the data included in article 4, paragraph 3 of these conditions, unless the trader has already provided the consumer with these data before the performance of the contract;
6. If the entrepreneur has undertaken to deliver a series of products or services, the provision in the previous paragraph applies only to the first delivery.
Article 6 - Right of withdrawal
During this period, the consumer will handle the product and its packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product with all accessories supplied and - if reasonably possible - in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.
When purchasing products, the consumer has the option of dissolving the agreement without giving reasons for 14 days. This period starts on the day after receipt of the product by or on behalf of the consumer.
Article 7 - Costs in case of withdrawal
1. If the consumer exercises his right of withdrawal, no more than the cost of return shipment shall be borne by him.
2. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 30 days after the return or withdrawal.
Article 8 - Exclusion of the right of withdrawal.
1. If the consumer does not have a right of withdrawal, this can only be excluded by the entrepreneur if the entrepreneur has clearly stated this in the offer, at least in time for the conclusion of the agreement.
2. Exclusion of the right of withdrawal is only possible for products: a) that are clearly of a personal nature; b) that spoil or age quickly; c) for single newspapers and magazines; d) for audio and video recordings and computer software of which the consumer has broken the seal; e) whose price is subject to fluctuations in the financial market that are beyond the Entrepreneur's control; f) that cannot be returned due to their nature; g) that have been created by the Entrepreneur in accordance with the Consumer's specifications;
Article 9 - The price
1. During the validity period stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes due to changes in VAT rates.
2. Contrary to the previous paragraph, the Entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market that are beyond the Entrepreneur's control, at variable prices. This link to fluctuations and the fact that any prices mentioned are target prices will be mentioned in the offer.
3. Price increases within 3 months after the conclusion of the contract are only allowed if they are the result of statutory regulations or provisions.
4. Price increases from 3 months after the conclusion of the contract are only allowed if the entrepreneur has stipulated it and: a) they are the result of statutory regulations or provisions; or b) the consumer is authorized to terminate the contract on the day on which the price increase takes effect.
5. The prices mentioned in the offer of products or services include VAT.
Article 10 - Conformity and Warranty
1. The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications mentioned in the offer, the reasonable requirements of soundness and/or usability and the existing legal provisions and/or government regulations on the date of the conclusion of the agreement.
2. An arrangement offered as a guarantee by the trader, manufacturer or importer does not affect the rights and claims that the consumer may assert against the trader in respect of a shortcoming in the performance of the trader's obligations under the law and/or the distance contract.
Article 11 - Delivery and execution
1. The entrepreneur will take the greatest possible care when receiving and executing orders for products and when assessing applications for the provision of services.
2. The place of delivery is the address that the consumer has made known to the company.
3. Subject to what is stated in article 4 of these general terms and conditions, the company will execute accepted orders expeditiously but at the latest within 30 days unless a longer delivery period has been agreed. If delivery is delayed, or if an order cannot or can only be partially carried out, the consumer will be informed about this at the latest one month after the order was placed. The consumer in that case has the right to dissolve the agreement without cost and the right to possible compensation.
4. In case of dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount paid by the consumer as soon as possible, but at the latest within 30 days after dissolution.
5. If delivery of an ordered product turns out to be impossible, the entrepreneur will make an effort to provide a replacement article. At the latest upon delivery, it will be clearly and comprehensibly stated that a replacement article is being delivered. With replacement articles, the right of withdrawal cannot be excluded. The costs of return shipment shall be borne by the entrepreneur.
6. The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer, unless expressly agreed otherwise.
7. Textual errors on the website do not automatically lead to dissolution of the agreement. The entrepreneur and the consumer will come to a solution by mutual agreement.
Article 12 - Payment
a) Unless otherwise agreed, the amounts owed by the consumer should be paid before delivery of the goods
b) The consumer has the duty to report inaccuracies in payment data provided or stated immediately to the entrepreneur.
c) In case of non-payment by the consumer, the entrepreneur is entitled, subject to legal restrictions, to charge the reasonable costs made known in advance to the consumer.
d) You can always contact the information in article 3 if you have any questions.
Article 13 - Complaints procedure
1. The entrepreneur shall have a sufficiently publicised complaints procedure and shall handle the complaint in accordance with this complaints procedure.
2. Complaints about the implementation of the agreement must be submitted to the entrepreneur within reasonable time, fully and clearly described, after the consumer has found the defects.
3. Complaints submitted to the entrepreneur shall be answered within a period of 14 days, calculated from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur shall respond within 14 days with a notice of receipt and an indication of when the consumer can expect a more detailed answer. Sales of Expand Supplements and its agreements and their implementation are exclusively governed by Dutch law. Applicability of the Vienna Sales Convention is explicitly excluded.
4. The site of www.expandsupps.com may contain advertisements by third parties or links to other sites. On the privacy policy of these third parties or their sites www.expandsupps.com has no influence and is therefor not responsible. You can always ask Expand Supplements which data about you are processed. To this end, you can send an e-mail. You can also ask Expand Supplements by e-mail for improvements, additions or other corrections. If you no longer wish to receive information, please inform Expand Supplements . Information is only sent to you if you have provided your e-mail address for this purpose. Additional provisions or provisions that deviate from these general conditions, may not be to the detriment of the consumer and must be recorded in writing or in such a way that the consumer can be stored in an accessible manner on a durable data carrier.
5. If the complaint cannot be solved in mutual consultation, a dispute arises that is subject to the dispute settlement procedure.
6. In case of complaints, a consumer should first turn to the entrepreneur. If the web shop is affiliated to Stichting WebwinkelKeur and complaints cannot be resolved by mutual agreement, the consumer should contact Stichting WebwinkelKeur(www.webwinkelkeur.nl), who will mediate free of charge. Check whether this web shop has a current membership via https://www.webwinkelkeur.nl/ledenlijst/. If there is still no solution, the consumer has the possibility to let his complaint be handled by the independent dispute commission appointed by Stichting WebwinkelKeur, the verdict of which is binding and both entrepreneur and consumer agree to this binding verdict. To submit a dispute to this dispute committee are costs that consumers must pay to the committee. It is also possible to submit complaints via the European ODR platform(http://ec.europa.eu/odr).
A complaint does not suspend the obligations of the entrepreneur, unless the entrepreneur indicates otherwise in writing.
8. If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at his discretion, either replace or repair the delivered products free of charge.
Article 14 - Applicable law and competent court.
Dutch law applies to all concluded agreements. The competent court is the court in the entrepreneur's place of residence.
Disclaimer research chemicals.
All information on research chemicals is for educational and entertainment purposes only. The research chemicals products are sold for research purposes only. This product is NOT a supplement and is not intended for human consumption. By purchasing from this site, you agree to use these products for research purposes only. Expand Supplements and partners are not liable for any consequences that may result from the use and misuse of research chemicals.
Expand Supplements is not liable for blocked packages due to prohibited ingredients. International customers/consumers are responsible for knowing the customs regulations in their own country.
Return Policy
How to return
Returning is easy; mail your order number and the reason for returning to [email protected]. As soon as Expand Supplements has received the products in good condition (see conditions below), we will refund your payment within 10 working days.
Conditions
- It is reported as a return within 14 days after receipt, after this you have 14 days to return the product.
- The product (in case of supplements) is sealed and closed.
- The article (in case of clothing) has not been worn and/or washed and is provided with the original packaging and cards.
- If a complete order is returned, the goodies must also be returned. If these are not returned, they will be deducted from the amount to be paid for the return.
- Products cannot be exchanged.
Costs
Returns are at your own expense, with the exception of:
- The product you ordered is damaged during transport.
- You have received a different product than you ordered.
- The best-before date of the product has expired at the time of receipt.
In these cases we will refund the return costs.